Windows Desktop User Guide

How do I install the Zamzar desktop app?

1. First, go to the Zamzar desktop app page and click the green Download for Windows for Free button:
2. In the window that opens, click Agree and Download:
3. An EXE file will begin downloading. Once it has completed downloading, click on the downloaded EXE file to open it. If you see a message saying 'Zamzar_App.exe was blocked because it could harm your device', this is a standard message presented when trying to run an .exe file; simply click the three-dots menu icon, and click 'Keep':
4. In the installer window that opens, click Next to proceed:
5. Then click Install to start installing the app:
6. The window will then show you the stages of the app install:
7. On Windows 10, you will then see a dialogue box that asks if you 'want to allow this app to make changes to your device'; click Yes to continue installing the app:
8. Once the app install is complete and the window shows 'Zamzar has been successfully installed', click Run Zamzar:
9. A window will open showing you how to convert a file with the app. Once you've read the instructions, click Got it!
10. The app will then open and the Zamzar icon will appear in your system tray. (Note that the icon may be behind the up-arrow in the tray.)

Now that you have installed the Zamzar desktop app, you are ready to begin converting files. Take a look at the rest of this guide to get started.

How do I open the Zamzar desktop app?

1. Click on the Start menu button.
2. Scroll down to find the Zamzar folder and click this to reveal the app inside the folder.
3. Click on the Zamzar app.

The Zamzar desktop app icon will appear in the system tray, showing that the app is now open. (Note that the icon may be behind the up-arrow in the tray).

How do I convert a file with the Zamzar desktop app?

1. Locate the file you want to convert.
2. Right-click on the file.
3. Hover over 'Convert to...' to reveal the drop-down list of formats you can convert that file type to.
4. Click on the format you want to convert to.

A new file will appear in the folder showing a converting icon and with the filename ending in .converting:

Once the file has been converted, the converting icon will be replaced by the icon for the file type you have converted your file to, and the new file will have a filename ending in the new file format:

How do I convert multiple files with the Zamzar desktop app?

1. Locate and select all the files you want to convert.
2. Right-click on the group of files.
3. Hover over 'Convert to...' to reveal the drop-down list of formats you can convert that group of files to. You will only be able to choose from formats that all the selected files can be converted to.
4. Click on the format you want to convert the files to. You will need to convert them all to the same single format.

The new files will appear in the folder showing a converting icon and with their filenames ending in .converting:

Once each file has been converted, the converting icon will be replaced by the icon for the file type you have converted that file to, and the new file will have a filename ending in the new file format:

How do I check the progress of a file conversion in the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray).
2. If you have converted several files, scroll to find the file you are looking for. You will see a status that is one of the following:
   • Starting: the original file is about to be uploaded for conversion.
   • Uploading (X%): the original file is uploading to Zamzar and this is the percentage of the file that has been uploaded so far.
   • Converting: the file is being converted.
   • Hang in there - we are still converting: the file is still being converted.
   • Downloading (X%): the converted file is downloading to your computer and this is the percentage of the file that has been downloaded so far.
   • Downloaded: the converted file has completed downloading to your computer.
   • Queuing: the file will be uploaded when your other file conversions have completed.
   • Failed: the file has failed to convert successfully on this occasion.
   

How do I check how many conversions I have remaining in the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. In the app window that opens, you will see how many conversions you have remaining in the blue bar at the top of the window. If you don't have a paid Zamzar account, this number will be the total number of free conversions you have access to. If you do have a paid Zamzar account and are logged in to your account in the app, this number will be how many conversions you have remaining that day.

If you haven’t yet converted any files (or have cleared your conversion history in the app), the message will read, 'Right-click a file to start converting':

How do I log in to my Zamzar account in the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the Log in now link:
3. In the window that opens, enter the email address and password for your Zamzar account and click Log In:

Now when you click on the app icon in your computer’s top menu bar, you will see your email address and the name of the plan you are signed up to at the top of the app window:

How do I sign up for a paid account through the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the three dots menu icon:
3. Click on Sign Up for Account:
4. You will be taken to the Pricing page on the Zamzar website. On this page, select the plan you would like to sign up for.
5. On the signup page, complete the short, secure form to sign up.
6. Once your account has been created, you will be able to log in to your account in the desktop app using the Log in now link:

How do I reset my password for my Zamzar account in the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the Log in now link:
3. In the window that opens, click on the Forgotten your password? link:
4. You will be taken to the Reset Your Password page on the Zamzar website. On this page, enter the email address for your Zamzar account in the Email Address field and click the Reset Password button.
5. Go to your email account and look for an email from Zamzar with the subject ‘Your Zamzar Password’. Click on the link provided in the email.
6. You will be taken to a new Reset Your Password page on the Zamzar website. Enter a new password in the New Password and Confirm Password fields, and click the Reset Password button. Your password will now be set as the new password you have entered.

How do I upgrade my account through the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the three dots menu icon:
3. Click on Upgrade Account:
4. You will be taken to the Zamzar website, where you will first need to log in to your account.
5. You will then be taken to the Pricing page, where you will be able to select the plan you would like to upgrade to.
6. In the pop-up window, click OK to confirm the upgrade. Your account will then be upgraded. (Note: You may need to log out of the desktop app and log back in again to activate the upgrade.)

How do I log out of my Zamzar account in the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the three dots menu icon:
3. Click on Log Out:

How do I clear my list of conversions from the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then you will need to open the app first from your Start menu.
2. Click on the three dots menu icon:
3. Click on Clear History:
4. In the pop-up window that opens, click OK:

This will remove completed items from the list, but will not cancel ongoing conversions, delete files from your computer, or (if you have a paid account) delete files from your Zamzar account.

How do I quit or close the Zamzar desktop app?

1. Click on the Zamzar desktop app icon in your system tray. (Note that the icon may be behind the up-arrow in the tray). If the icon isn't present then this means the app is already closed.
2. Click on the three dots menu icon:
3. Click on Quit:

How do I uninstall the Zamzar desktop app?

1. Quit the app so that it is no longer open.
2. Click on the Start menu button.
3. Scroll down to find the Zamzar folder and click this to reveal the app inside the folder.
4. Right-click on the Zamzar app.
5. Click on Uninstall.
6. In the window that opens, select the Zamzar App.
7. Click on Uninstall.